Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Dec 28, 2017

contacted by customer service manager and was given a resolution.

Original review posted by user Nov 28, 2017

Literally one of the worst shopping experiences ever. I've bought many items from Tilly's over the past 4 years but they had some update to their system and its truly the worst.

A lot of items are shown in stock but aren't and the phone app is now just trash. I placed 2 orders and both of them were cancelled and I only found out after calling them.

The worst part is while on call with a representative named Grace I was given the cancellation emails like its nothing no remorse or sympathy just you should receive the emails. Companies like this are ***, I will not be shopping here and hopefully others will not too.

Product or Service Mentioned: Tillys Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $51.

Preferred solution: Deliver product or service ordered.

I didn't like: Utter incompetence, Customer service, Update.

Company wrote 0 private or public responses to the review from Nov 28, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like