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Update by user Dec 28, 2017

contacted by customer service manager and was given a resolution.

Original review posted by user Nov 28, 2017

Literally one of the worst shopping experiences ever. I've bought many items from Tilly's over the past 4 years but they had some update to their system and its truly the worst.

A lot of items are shown in stock but aren't and the phone app is now just trash. I placed 2 orders and both of them were cancelled and I only found out after calling them.

The worst part is while on call with a representative named Grace I was given the cancellation emails like its nothing no remorse or sympathy just you should receive the emails. Companies like this are ***, I will not be shopping here and hopefully others will not too.

Product or Service Mentioned: Tillys Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $51.

Preferred solution: Deliver product or service ordered.

I didn't like: Utter incompetence, Customer service, Update.

Company wrote 0 private or public responses to the review from Nov 28, 2017.
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